Title Name Short Bio
CEO Thomas Pointer Thomas Pointer is the owner and CEO of the organization. He oversees the entire operation and creates the programs for Residential, Day, and Supported Employment. Thomas along with his wife Robin started NorthStar Special Services in the basement of their home in September 2007. Thomas has worked in the industry for over 20 years and he always dreamed of having his own company. Thomas is passionate about the adults with intellectual disabilities that he is honored to serve and he works tirelessly to ensure they have good, meaningful, quality lives. Thomas has received many honors, certificates, and awards for his outstanding achievements and he is a member of MACS.
CFO Robin Pointer Robin Pointer is Executive Director and CFO of the organization. She oversees the operation in the Pikesville office and manages the operating budgets for the entire company. Robin helped her husband start NorthStar Special Services in the basement of their home in September of 2007 with one house and one client. With a lot of hard work, and team effort, the company has exceeded its projection for growth and has added a Day and Supported Employment Program in Randallstown, MD. Robin has a BS degree in Business Management and she is a member of MACS.
Executive Director Tonyetta Williams Tonyetta Williams is the Program Director of the organization.  She oversees both the Residential, Day and Supported Employment programs.  Tonyetta has worked in the industry over 15 years.  She has been with NorthStar since 2007 and works closely with Thomas and Robin Pointer to ensure implementation in programming.  Her primary responsibilities include assuring compliance with COMAR regulations and company policy and procedures.  She prides herself on providing quality services to the individuals who participate in NorthStar’s programs.
Day Habilitation and Supported Employment Program Manager Henry Hebron Mr. Hebron is NorthStar Special Services new Day/Supported Employment Program Manager. His goal is to assist his team to provide quality services to individuals with intellectual disabilities and to prepare them for successful community integration. Mr. Hebron has been a leading manager in this field for over 22 years and has worked with both juveniles and adults with intellectual disabilities. Mr. Hebron is a 21 year retired Veteran who served with the United States Army and the Maryland Army National Guards. Mr. Hebron is highly motivated with a strong passion to continue helping the population we serve to thrive and achieve meaningful life choices and goals.
CQI Manager and Trainer William Vandervall William Vandervall is the CQI Manager and Trainer for NorthStar. He joined our team in September of 2016 and he brings a wealth of knowledge having worked in this industry for over 20 years. William has a Bachelor of Science degree in Business Administration and he actively works to improve the lives of those he has been given the honor of caring for. William is responsible for all facets of training, quality assurance, and incident prevention and reporting. William has a passion for our population and he has been an asset to our team.
IP Coordinator – Residential Michael Ware Michael is a highly skilled and empathetic Case Manager with more than 10 years of experience within the Developmental Disabilities/Mental Health fields. He has a passion for motivating, empowering, and assisting individuals with intellectual disabilities to become productive members of society. Since entering the Mental Health field, Michael has worked in an array of professional settings including Residential, Educational, and Supported Employment programs. Michael has served as a 1-1 Behavior Counselor, Therapeutic Behavior Aid, Rehabilitation Counselor, and both Day & Residential Case Manager.
IP Coordinator – Day Program Freddie West Freddie West is the Individual Planning Coordinator for NorthStar’s Day Habilitation and Supported Employment Programs.  He has been a part of the NorthStar team since Spring of 2011 and was one of the first employees to begin the initial opening of the Day Program.  Freddie develops, implements and trains direct care staff on all individual plans. He assures that the services provided to each individual is person centered and monitors their progress towards completing their goals. Freddie holds an obligation to meet with DDA’s Service Coordination and DDA funded care providers to advocate and ensuring  the best outcomes for the individuals served. Freddie has a BS degree from Coppin State University and has several years of experience working with individuals with intellectual disabilities.
IP Coordinator – Day Program Yolanda Collins Mrs. Collins is our new Individual Plan Coordinator for NorthStar’s Day Habilitation program. She joined the NorthStar team in the summer of 2018 and has added a fresh and new perspective to the Day Program. Yolanda helps to train and familiarize direct care staff to ensure each client’s goals are being met and that they are receiving the proper care and treatment in all aspects of their lives. Yolanda has a Bachelor of Science degree from the University of Phoenix for Health Administration and she also brings years of experience serving others.
Operations Coordinator – Day Program Kofi Pointer Kofi Pointer began his employment with NorthStar in September of 2007 as a Residential Counselor. He assisted with the transition of NorthStar’s first individual in residential services. After the opening of NorthStar’s day program, Kofi transferred and became a Vocational Counselor. His responsibilities include supervising his staff, scheduling, arranging transportation for the program participants, ensuring that all day program vehicles are maintained and overall environmental safely.
CQI Manager/Trainer Charlotte Butler Charlotte joined NorthStar Special Services, Inc., in January of 2016. She has over 30 years of experience working in the Developmental Disabilities field. Her dedication and hard work earned her promotion after promotion and Charlotte has worked as Residential Counselor, House Manager, Quality Assurance Coordinator and Residential Director.
Human Resources Manager Shelva Colvin Shelva is a graduate from Hampton University (B.S.) and Morgan State University (MBA). She has been in the HR field for eight years. Shelva was added to the team in January 2018 and her role entails all aspects of hiring new staff, mentoring current staff, training and development, and offering support to our clients.