TitleNameShort Bio
CEOThomas PointerThomas Pointer is the owner and CEO of the organization. He oversees the entire operation and creates the programs for Residential, Day, and Supported Employment. Thomas along with his wife Robin started NorthStar Special Services in the basement of their home in September 2007. Thomas has worked in the industry for over 20 years and he always dreamed of having his own company. Thomas is passionate about the adults with intellectual disabilities that he is honored to serve and he works tirelessly to ensure they have good, meaningful, quality lives. Thomas has received many honors, certificates, and awards for his outstanding achievements and he is a member of MACS.
CFORobin PointerRobin Pointer is Executive Director and CFO of the organization. She oversees the operation in the Pikesville office and manages the operating budgets for the entire company. Robin helped her husband start NorthStar Special Services in the basement of their home in September of 2007 with one house and one client. With a lot of hard work, and team effort, the company has exceeded its projection for growth and has added a Day and Supported Employment Program in Randallstown, MD. Robin has a BS degree in Business Management and she is a member of MACS.
Program DirectorTonyetta WilliamsTonyetta Williams is the Program Director of the organization. She oversees both the Residential, Day and Supported Employment programs. Tonyetta has worked in the industry over 15 years. She has been with NorthStar since 2007 and works closely with Thomas and Robin Pointer to ensure implementation in programming. Her primary responsibilities include assuring compliance with COMAR regulations and company policy and procedures. She prides herself on providing quality services to the individuals who participate in NorthStar’s programs.
Day Habilitation and Supported Employment Program ManagerHenry HebronMr. Hebron is NorthStar Special Services new Day/Supported Employment Program Manager. His goal is to assist his team to provide quality services to individuals with intellectual disabilities and to prepare them for successful community integration. Mr. Hebron has been a leading manager in this field for over 22 years and has worked with both juveniles and adults with intellectual disabilities. Mr. Hebron is a 21 year retired Veteran who served with the United States Army and the Maryland Army National Guards. Mr. Hebron is highly motivated with a strong passion to continue helping the population we serve to thrive and achieve meaningful life choices and goals.
CQI Manager and TrainerTBD
IP Coordinator – Day ProgramFreddie WestFreddie West is the Individual Planning Coordinator for NorthStar’s Day Habilitation and Supported Employment Programs. He has been a part of the NorthStar team since Spring of 2011 and was one of the first employees to begin the initial opening of the Day Program. Freddie develops, implements and trains direct care staff on all individual plans. He assures that the services provided to each individual is person centered and monitors their progress towards completing their goals. Freddie holds an obligation to meet with DDA’s Service Coordination and DDA funded care providers to advocate and ensuring the best outcomes for the individuals served. Freddie has a BS degree from Coppin State University and has several years of experience working with individuals with intellectual disabilities.
IP Coordinator – Day ProgramYolanda CollinsMrs. Collins is our new Individual Plan Coordinator for NorthStar’s Day Habilitation program. She joined the NorthStar team in the summer of 2018 and has added a fresh and new perspective to the Day Program. Yolanda helps to train and familiarize direct care staff to ensure each client’s goals are being met and that they are receiving the proper care and treatment in all aspects of their lives. Yolanda has a Bachelor of Science degree from the University of Phoenix for Health Administration and she also brings years of experience serving others.
Operations Coordinator – Day ProgramKofi Pointer Kofi Pointer began his employment with NorthStar in September of 2007 as a Residential Counselor. He assisted with the transition of NorthStar’s first individual in residential services. After the opening of NorthStar’s day program, Kofi transferred and became a Vocational Counselor. His responsibilities include supervising his staff, scheduling, arranging transportation for the program participants, ensuring that all day program vehicles are maintained and overall environmental safely.
Residential DirectorTijuan Colson Tijuan Colson joined NorthStar in February of 2019. Her experience in this industry goes back over 28 years. She prides herself with making sure all of her individuals and employees are diligently working to be the best that they can be. She loves coaching and mentoring and coming up with new ideas to enhance and improve the program. Tijuan is very knowledgeable about COMAR regulations and she stands by her mission to provide quality service. Tijuan has been awarded many leadership certificates and has received awards for her great leadership skills.
Human Resources ManagerMichael Mack Michael Mack is the Human Resources/Staffing Manager at NorthStar Special Services. Michael has over 30 years of experience working in the Developmental Disabilities/Mental Health field. He has been in the HR field for 6 years and is committed to hiring competent, compassionate, and caring individuals to work with people with disabilities. During his career, Michael has worked in many different positions and enjoys using his experience to motivate, encourage, mentor, and inspire staff to great success in serving clients. Michael is also a member of MACS.